‘An agreement amongst friends’

Disagreements between friends usually stem from a misunderstanding; therefore we find it useful to have a contract in the unlikely event that a disagreement arises. With this in mind we have set out beneath our Terms and Conditions. Additionally, we advise guests to consider Independent Wedding Insurance for peace of mind.

Reservations

• Confirmation of a booking requires a security deposit of £1000.00, which is non-refundable.
• All bookings must be confirmed by paying a deposit. By paying the deposit you are thereby in acceptance of the contract and terms and conditions set out by Penmorvah Manor Hotel. We do request that you sign and return this contract to us.
• All bookings for Penmorvah Manor Hotel are made through Penmorvah Manor Hotel. Customers are recommended to take out wedding insurance.
• The Customer shall be responsible for any damage caused to Penmorvah Manor Hotel, including the furnishings, utensils and equipment therein by the wilful act or default of the customer, or guests of the customer and shall pay the amount required to make good or remedy any such damage. Please note you will be responsible for your guest’s       behaviour and we will seek reimbursement from yourselves for any damage caused
• Penmorvah Manor Hotel reserves the right to ask a guest to leave the premises, if it is deemed that their behaviour is unacceptable to the management.
• Bedrooms on hold for functions will be released 3 months of initial booking if not confirmed in writing or by deposit received.

Payments/Prices

• An interim payment of £1000.00 is required 6 months prior to the Wedding date, which is non-refundable.
• Payment is required by Bank Transfer, Cheque, Debit Card or Cash. Cheques should be made payable to Penmorvah Manor Hotel.
• The final numbers and balance owing to Penmorvah Manor Hotel will be paid no later than two weeks prior to the event.
• Please note that all prices are inclusive of VAT at the standard rate of 20% and will be adjusted without notice if the rate is changed.
• Prices will be subject to change annually, although prices agreed at the initial booking date will be fixed.
• All Weddings booked are contracted on the estimated guest numbers given at the time of booking. If the number of guests attending fall below 25% of the original booked number, this may incur a fee at the Hotel’s discretion.
• The Customer will be charged for additional numbers if guest numbers increase during the 14 days prior to the event, the additional amount will need to be settled prior to the event. If the numbers fall within 14 days Penmorvah Manor Hotel cannot refund the customer for the decrease in the guest’s numbers.
• Service charge is not included, gratuities are at the client’s discretion.

Cancellations

• Penmorvah Manor Hotel reserves the right to cancel any booking forthwith and without any liability on its part in the event of any damage, or destruction of the facilities by fire or other causes, such as; any shortages of labour or food suppliers, strikes, walkouts or industrial unrest, disease, act of God or any other cause beyond the control of Penmorvah Manor Hotel, which shall prevent it from performing its obligations in connection with any booking. In these circumstances, every effort will be made to accommodate the booking in another suitable establishment.
• If Penmorvah Manor Hotel must cancel your function for reasons beyond their control all monies paid including deposit will be refunded.
• If the client wishes to cancel, then charges are applicable and listed in the ‘timescale for cancellation charges’ section.

Timescale for Cancellation Charges

• Over 12 months prior to the event - Refund of all monies paid (except for the initial deposit and/or interim deposit)
• Between 12 to 6 months prior to the event - 25% of the estimated invoice is payable
• Between 6 and 3 months prior to the event - 50% of the estimated invoice is payable
• Less than 3 months prior to the event - 100% of the estimated invoice is payable

Your estimated invoice will be based on the numbers agreed at the time of booking and will include room hire, any room reservations booked, the chosen food & beverage packages indicated at the time of booking plus any extras reserved. All deposits are non-refundable. In all instances, notification of cancellation must be made in writing and will be effective on the date received by the hotel.

Miscellaneous

• Musicians and Entertainers will be expected to abide by the procedures and safe-working practices set out by Penmorvah Manor Hotel. Musicians and Entertainers must have a current public liability insurance policy and PAT testing certificate for which Penmorvah Manor Hotel reserves the right to request a copy.
• Flower decorations, cameras, hats and other items including gifts are the responsibility of the client. Any flowers, gifts and guest’s belongings left on the premises after the event will be stored to be collected the following day by 11 am. Flowers will be disposed of after this time.
• Access time on the day of the event to Penmorvah Manor Hotel is permitted by prior arrangement.
• Only the Wedding Carriage or disabled cars will be permitted to park outside the entrance. All other guest’s cars or contractor’s vehicles must be parked in the car park and are left at the owner’s risk.
• Coats and personal possessions are left on the premises at the customers risk.
• The customer shall not arrange for the delivery of any goods or materials to Penmorvah Manor Hotel unless by prior arrangement of Penmorvah Manor Hotel.
• The customer shall not store or place on the premises any inflammable, combustible, or objectionable substances or liquid.
• Penmorvah Manor Hotel cannot allow food or drink to be consumed other than that purchased on the premises and does not allow corkage or alcoholic favours.
• Penmorvah Manor Hotel will not be held responsible for the accidental damage in the movement and positioning of Wedding Cakes, Vases, Candles, Gifts or any decorations. We once again encourage that clients have Wedding           Insurance Cover.
• The use of candles and naked flames are at the hotels discretion.
• Penmorvah Manor Hotel does not allow confetti cannons, smoke or bubble machines. Only Biodegradable confetti can be used on the premises and gardens.
• Penmorvah Manor Hotel does not allow Fireworks or Chinese lanterns, but sparklers are allowed on the lawn and not the sundeck. If using sparklers, the client will need to provide a steel bucket and sand to dispose of safely.
• The Penmorvah Manor has a policy of publicising details of events held at the Premises. Accordingly, we may share and publicise details of your event on our website, Twitter, Facebook, Instagram and other social media channels. You consent to us:
• publicising details of the event via the online media referred to above, both before and after the event;
• using your name in relation to such promotional communications;
• taking and using for these purposes a reasonable number of photographs during the event; and using and republishing on any medium (including versions thereof edited by us) any quotes or testimonials you provide to us in relation to the Event.

Customers should note that Penmorvah Manor Hotel is an old building which by its very nature creates likely hazard spots, such as; steps, uneven flooring and open fires and these may cause accidents, or even result in injury. Penmorvah Manor  Hotel and the proprietors thereof, cannot be held responsible for any accidents or injuries sustained by customers whilst on the premises of Penmorvah Manor Hotel, the gardens or its surroundings.